Terms & Conditions

We endeavour to despatch your order the within 48 hours of receiving your order, subject to stock availability. Delivery will take place usually within 3 - 7 days excluding weekends. £6.99 delivery charge.
We are operating as usual.

We will normally send your order to you in 3 - 7 business days .

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

For orders made from the UK or the European Union, 20% VAT is included in the price.

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

All guarantees are with the manufacturers of the products . Customer support line 01757 289397 .

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01757 289397 or write to us at Ruddings Wood York YO42 4PR United Kingdom

UK Garden Products do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:

a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

The Consumer Contracts (Information, Cancellation and Additional Payments) Regulations 2013 apply to sales made by a seller acting in the course of business to a consumer which have been concluded at a distance. Meaning that where there is no face to face contact between us the seller and you the consumer.
The Consumer Contracts Regulations apply only to certain purchased items.
Under the Consumer Contracts Regulations a business seller has to refund the price of an item (and original delivery charges) if you the consumer changes their mind within 14 calendar days of when they receive the returned item or proof that the return has been posted.

Consumers have a minimum of 14 calendar days from the day after the item is received to let us, the sellers, know they’d like to return the item for a refund. Consumers then have an additional 14 calendar days from when they let sellers know they want to return the item, to actually return it, or provide proof of the return. Legally, we the sellers will have to refund the original delivery charges as well, to the value of the cheapest postage option. We the sellers would ask the consumer to return the goods at their own cost, we can arrange the collection of the goods with a courier at a cost of £15.00 if you wish.
We, the sellers must inform you, our customer of your right to withdraw from the contract within the 14 day cooling-off period. If we, the seller have not provided this information, consumers have up to 12 months to return an item for a refund.

Read more about online and distance selling for businesses on the UK Government website.

You can return goods up to 30 days from date of purchase.

We will always refund you once the goods have been returned to us. Once your goods have been returned/collected please ensure that you email us so that we know when to expect the goods back in our warehouse. Provide us with your order number and your name and postcode so that we can locate the order easily and quickly for you. We will refund you in full by the same method of how you paid us. Card refunds can take upto five working days to show on your statement and paypal refunds should show immediately. If you wish you can always call us on 01757 289397 to confirm the return and the refund.

The returns address is:

UK Garden Products, Aughton House, Ellerton, York, YO42 4PN.